Information We May Collect
Business & Contact Information
When users submit forms, request demonstrations, contact Curaide.ai, or engage with our services, we may collect:
- Name
- Business email address
- Company name
- Job title
- Phone number
- Business location
- Organization-related details
Healthcare Operational Information
Depending on customer-authorized configurations, Curaide.ai may process operational healthcare workflow information, including:
- Revenue cycle workflow information
- Claims processing metadata
- Coding and billing workflow information
- Denial management records
- Payment and reimbursement workflow data
- Operational dashboards and workflow status
- Exception handling records
- Audit and workflow activity logs
- EMR, billing, and operational system metadata
Note: Such information is processed solely to support customer-authorized workflow coordination, operational decision support, automation, human review activities, and related healthcare revenue cycle processing functions.
Technical & Usage Information
Curaide.ai may automatically collect limited technical information, including:
- IP address
- Browser and device information
- Operating system details
- Website interaction data
- Session and diagnostic logs
- Platform usage metrics
- Security and monitoring information
How Information May Be Used
Curaide.ai may use collected information to:
- Coordinate healthcare revenue cycle workflows
- Support AI-assisted operational decision intelligence
- Assist with workflow orchestration and automation
- Enable operational visibility and reporting
- Maintain platform functionality, reliability, and performance
- Support customer service and technical support requests
- Maintain platform security and access governance
- Support auditability and operational traceability
- Comply with applicable contractual and legal obligations
Note: Curaide.ai does not use customer data processed within customer environments to train publicly available or externally accessible AI models unless explicitly authorized by the customer in writing.
Human Review & Operational Oversight
Curaide.ai supports human-in-the-loop healthcare operations configured by customer organizations.
AI-assisted recommendations, workflow exceptions, operational decisions, and automated processing activities may be reviewed by authorized personnel operating under customer-defined governance policies, permissions, and review procedures.
Curaide.ai supports operational coordination and execution. Final clinical, financial, coding, reimbursement, compliance, payer, and operational decisions remain under customer control.
Healthcare System Integrations
Curaide.ai may integrate with customer-authorized systems, including:
- Electronic Medical Record (EMR) systems
- Practice Management Systems (PMS)
- Billing and revenue cycle platforms
- Claims management solutions
- Denial management systems
- Enterprise APIs and related infrastructure
Note: Such integrations operate under customer-controlled configurations and access permissions. Curaide.ai accesses only information necessary to perform configured workflow coordination and operational support activities.
Data Security & Access Controls
Curaide.ai implements commercially reasonable administrative, technical, and organizational safeguards designed to help protect customer information and operational data, including:
- Role-based access controls (RBAC)
- Encrypted data transmission
- Authentication and identity management controls
- Audit logging and workflow traceability
- Infrastructure monitoring
- Environment access restrictions
- Controlled review and exception management workflows
Note: No internet-based platform, transmission method, or electronic storage environment can be guaranteed to be completely secure. Customers remain responsible for evaluating whether Curaide.ai aligns with their internal security, governance, compliance, and regulatory requirements.
Security Incident Response
Curaide.ai maintains incident response processes designed to identify, investigate, contain, manage, and respond to security incidents affecting platform operations.
Where required by applicable law, contractual obligations, or regulatory requirements, affected customers may be notified of eligible security incidents in accordance with applicable notification obligations.
Information may be retained for periods reasonably necessary to:
- Support configured operational workflows
- Meet contractual obligations
- Maintain audit and governance records
- Support platform security and monitoring
- Comply with applicable legal or regulatory obligations
Note: Retention periods may vary based on customer configurations, contractual requirements, operational settings, and applicable laws.
Confidentiality of Customer Information
Curaide.ai is designed to operate within controlled enterprise healthcare environments. Customer information processed through Curaide.ai remains subject to:
- Customer-defined governance policies
- Applicable contractual obligations
- Internal access controls
- Operational review procedures
Note: Curaide.ai does not sell customer operational data, healthcare information, or patient-related information.
Cookies & Website Analytics
Curaide.ai may use cookies and related technologies to:
- Support website functionality
- Analyze website usage patterns
- Improve user experience
- Support security monitoring
- Maintain platform performance
Note: Users may configure browser settings to disable cookies; however, portions of the website may not function as intended.
Third-Party Service Providers
Curaide.ai may utilize third-party infrastructure, hosting, analytics, communication, and enterprise technology providers to support platform operations and service delivery.
Such providers may process information only as necessary to support authorized operational functions and are expected to maintain appropriate confidentiality and security obligations.
Compliance & Regulatory Considerations
Curaide.ai is designed to support workflow governance, operational traceability, AI-assisted decision support, and human-reviewed execution across healthcare revenue cycle operations.
Curaide.ai does not provide medical, legal, financial, coding, reimbursement, compliance, or regulatory advisory services.
Customers remain solely responsible for:
- Clinical decisions
- Medical coding decisions
- Billing determinations
- Compliance obligations
- Regulatory reporting
- Financial approvals
- Operational governance
Note: Use of Curaide.ai does not guarantee reimbursement outcomes, payer approvals, regulatory compliance, audit results, or operational performance.
International Data Processing
Depending on customer configurations, authorized service arrangements, infrastructure environments, and operational requirements, information may be processed in jurisdictions where Curaide.ai, its affiliates, infrastructure providers, or authorized processing personnel operate.
Where applicable, commercially reasonable safeguards may be implemented to support lawful cross-border processing activities.
Subject to applicable law, individuals may request:
- Access to eligible personal information
- Correction of inaccurate information
- Deletion of eligible personal data
- Restriction of certain processing activities
- Withdrawal of consent where applicable
Note: Requests may be submitted using the contact information below.
Curaide.ai may update this Privacy Policy periodically to reflect:
- Product or operational changes
- Regulatory developments
- Security or governance updates
- Service modifications
Note: Updated versions will be posted on this page with a revised date and will become effective immediately upon publication.
For privacy, security, or data governance inquiries, please contact:
